SHIPPING & DELIVERY

Our standard delivery charge on all orders to mainland UK are free except for radiators or your order is below £100.00
Delivery applies to UK Mainland only. Postcodes KY.PA1-18.FK.AB.DD.KW.PA-19-40.PH.IV will incur extra delivery charges.

Delivery Terms

Stock items are normally despatched within 3-5 working days. Please allow up to ten working days for the receipt of your goods. For out of stock items we will advise you by e-mail or by telephone on the progress of your order and the likely delivery date.

Delivery will take place during normal business hours Monday to Friday. Weekend deliveries can be arranged but these will be charged at the couriers cost over and above the standard delivery charge.

Bulky / multiple item deliveries.

Bulky item delivery will normally be made by a single driver. For Health and Safety reasons the driver cannot move heavy items on his own. If your order contains heavy items please ensure that there will be at least one able bodied person present to help you move your goods.

Checking Goods / signing for goods

You must or Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or the incorrect address details have been supplied. check the goods for damage before signing the drivers delivery note.

You must open the packaging and thoroughly inspect the goods. Sometimes the paperwork may say sign if the outer packaging is intact. PLEASE IGNORE THIS, If you sign for the goods,  even if you write the words Unchecked or similar on the delivery note, then you are accepting that the goods are in good condition and later claims for damages CANNOT be considered.

If the driver refuses to wait while you check the goods then you must sign the carriers note as DAMAGED and ACCEPT the delivery and contact us with the details IMMEDIATELY on  01254 234811 or e-mail.

Any items not received must be advised within 7 Days of the despatch confirmation e-mail in order that this can be investigated. We will not be responsible for any non delivered items after this time or failure to advise us accordingly.

Notwithstanding the terms of the respective clause of contract, notice in writing of any loss-damage must be marked on the delivery note, or and on the carriers proof of delivery note on reciept of the goods and must be notified of any loss, damage or shortage within 48hrs of delivery.

The Carriers state that they will not be liable for any loss or damage arising from any cause whatsoever unless the PODs are marked clearly on reciept of delivery and they are notified within time stipulated above.

If we are not notified of damage within 48hrs we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 48hrs.

When the goods have been opened, in front of the carrier and the goods are found to be short or damaged please accept the goods and sign accordingly as per our  terms and conditions. See Checking Goods / Signing Goods. Contact us immediately and we can arrange for the goods to be collected at a later date. Do not return opened goods without contacting us first, or you will be responsible for any lose or damaged to the goods.

RETURNS & UNWANTED ITEMS

We guarantee your satisfaction and all products (except Ultraheat Radiators) come with a 7 day no quibble guarantee. If you wish to exercise this option you should contact us by e-mail in the first instance. Returns should be made in the original, undamaged, unopened, packaging  and with all the tags intact. We require goods to be returned by Royal Mail and recommend they are sent by registered or insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount. At our discretion we reserve the right to charge a restocking cost of up to 50% for any unwanted or incorrectly ordered item that may be returned, that are not covered by our guarantee.

Due to health & safety reasons items such as steam showers, whirlpool baths, gas boilers cannot be returned if they have been unpacked

We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.

Postage costs will not be refunded. Where items have been sent but postage has not been charged any refund will be credited, less the actual cost of delivery. Some items (e.g Ultraheat Radiators) have a subsidised delivery charge. Any subsidised item returned will incur a standing charge on the return of said goods.

We will only refund the card from which the original payment was made.

Questions regarding this Policy should be directed to us at.

email

sales @ heatcodirect. com
Tel 01254 234811
Fax 02154 239511

In Writing to
Heatcodirect.com
14 Bridge Street
Church
Accrington
BB5 4HU